*Available for machines five years old and under, and in full working order. View full Ts & Cs here.

HOBART Service Breakdown Response

When your kitchen equipment fails, every minute costs you. Here’s exactly what happens when you call HOBART Service, and why 94% of breakdowns are fixed on the very first visit.

Fast Response

Manufacturer trained technicians are dispatched quickly to your kitchen.

94% First-Time Fix Rate

Most breakdowns are fixed in one visit, so your kitchen will be back up and running fast!

Genuine OEM Parts

Our technicans only use genuine parts ensuring an exact fit and optimal performance every time.

THE BREAKDOWN JOURNEY

What Happens When Your Equipment Breaksdown

From the moment equipment fails to the moment it’s fixed – here’s every step of the HOBART Service process, explained simply.
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Step 1 - Before a breakdown happens

1. Get your service contract

The best time to protect your kitchen is before anything goes wrong. A HOBART Service contract gives you priority response, genuine OEM parts, and manufacturer trained technicians on call. Sign up online today and get an exclusive 10% discount - automatically applied at checkout.

Get 10% off online today →
Step 2

2. Breakdown occurs

Your equipment goes down. The kitchen is under pressure and every minute matters. Don't panic - this is exactly what HOBART Service is built for. You're not on your own.

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Step 3

3. Call the helpdesk or request an urgent callout online

One call or form submission connects you to our expert helpdesk team. Friendly advisors log your job, confirm your equipment details, and get a qualified technician dispatched fast. No long hold queues, no being passed around - just direct, fast support.

📞 0844 888 7777 - available Monday to Friday

Request Urgent Callout →
Step 4

4. Technician visit

A fully qualified HOBART technician arrives on-site, stocked with genuine OEM parts specific to your equipment. They diagnose the fault quickly and get straight to work - no guesswork, no generic parts, no wasted time.

Step 5 - Where most journeys end

5. Fixed on the first visit

Our technicians carry a comprehensive range of genuine parts so they can resolve most faults on the spot. If it can be done today, it will be done today.

94%
94% of HOBART breakdowns are fully resolved on the engineer's first visit - no waiting, no return trips, no kitchen downtime dragging on.
Step 6 - if further work is needed

6. You receive a clear quote

In the rare case that additional parts or a return visit are needed, the technician logs their recommendations. Our quotes team reviews this and sends a clear, itemised quote straight to your inbox - no chasing, no phone calls required.

Step 7 - it's your decision

7. Accept or decline - one click, no fuss

Your quote email arrives with two simple buttons. No calls, no back-and-forth. Just click and we handle the rest.


Note: Please make sure to add service.quotations@hobartuk.com to your safe senders list. If images or buttons are blocked by your email account, don't worry - every quote email includes a plain text link at the bottom that you can copy and paste into your browser to view and respond to your quote directly.


From: service.quotations@hobartuk.com  ·  To: you@yourkitchen.co.uk
Your HOBART Service repair quote - action required
Hi there,
Following your technician's visit, please find your repair quote below. Review the details and use the buttons to let us know how you'd like to proceed. No obligation.
📄 Total quote: £[amount] + VAT - parts & labour included
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Step 8 - Back up and running

8. Return visit and fix

Quote accepted? We book the return visit, arrive with the right parts, complete the repair, and get your kitchen running at full capacity. If you decline, there's absolutely no obligation, no pressure.

HOBART Service

Keeping you open for Service

HOBART Service is the dedicated service provider for the HOBART brand in the UK. With over 100 directly employed, manufacturer-trained field technicians nationwide, we deliver expert equipment service and support tailored to the catering industry.
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Best Service Solutions for HOBART, ECOMAX, BONNET, ELRO and Maestro

Increase uptime and extend the life of your investment.

We offer three comprehensive and affordable service packages, achieving a 94% first-time fix rate with genuine OEM parts on hand to keep your kitchen running efficiently.

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